WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments revolution.

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Position Summary

WadzPay is looking for Project Manager to act as a central point of contact for customers throughout processing implementation project end to end execution.

You will be responsible for monitoring status of all projects and ensuring that the risks are mitigated.

To be successful as a Project Manager, you will require a growth mindset and be adept at change management. You should be able to adapt quickly when required.

Ultimately, a top-notch Project Manager should have an in-depth understanding of designing thinking approach for solutioning with an awareness of the market and nuances of operation within this ecosystem.

Excellent customer service, interpersonal, and communication skills are also vital to be a great manager.

Location: India

Salary: Will be commensurate with experience

Key Responsibilities

  • Act as central point of contact for customers throughout processing implementation project end-to-end execution.
  • Perform end-to-end review of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma).
  • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
  • Make recommendations to the business based on deep understanding of our customers, the product, and the process. This includes detailed mapping of customer experiences, needs analysis, impact analysis, business case studies to ensure recommendations are accepted and delivered in a timely manner.
  • Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces.
  • Engage stakeholders to constantly drive a productivity agenda to all teams in Operations, co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal – focus on providing superior technical and product support to customers during their processing implementations.
  • Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations. Rollout the recommendations if necessary and ensure risks are mitigated.
  • Create synergies with the other PMO / Project delivery teams and ensure goals are aligned with the overall Business needs.
  • Collaborate with a range of diverse stakeholders including (but not limited to) COO, CEO, Product, Risk. Finance and Tech teams, as well as our internal and external vendors.
  • You will be responsible for building and maintaining relationship to drive and enable new business.

Key Requirements

  • Minimum 15 years of experience in Project Management.
  • Relevant experience in the following areas: o Exposure to customer service process engineering preferred Servicing / payments / and related processes such as authorization, clearing and settlement.
  • A passion for project management, value autonomy and accountability.
  • Bachelor's degree in technology is desired. API Knowledge for Java and open languages.
  • Should have a good understanding of designing thinking approach for solutioning.
  • Relevant experience in “Information Technology” system knowledge, with understanding of network technology, applications, and project management.
  • Working knowledge of business process management.
  • Project/ Change Management experience should involve strategic systems implementation as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.
  • Consulting experiences could involve end-to-end client engagement involving business analysis/ data gathering across the business, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of Operations in a Financial services industry setting.
  • A growth mindset and are adept at change management. You can pivot quickly when required.
  • Strong technical knowledge, with an understanding of the market and nuances of operation within this ecosystem.