Customer Service Assistant Manager

remote

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments revolution.

If you want to find out more, visit us at www.wadzpay.com

Key Responsibilities

  • Supervise day-to-day operations in the customer service department.
  • Maintain a well-oiled customer channel (call, email, chat, community forum).
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them ona steady basis.
  • Maintain accurate records and document all customer service activities anddiscussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Stay informed on the latest industry techniques and methods.

Key Requirements

  • Have good English or Bahasa
  • Have minimum 5 years experience as customer service supervisor.
  • Able to work with CSM systemetcAmeyo, freshdesk, zendesk or others.
  • Preferable had experiences as customer service for app product.
  • Good capability in report.
  • Able to work from home with less supervision but high productivity.
  • Have own laptop Cor I5 with 8 ram and internet capacity minimum 10mbps.