Customer Service Executive

remote

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments revolution.

If you want to find out more, visit us at www.wadzpay.com

Key Responsibilities

  • Roles: 1st layer feedback.
  • Roles: Solution center.
  • Roles: Providing helpful information.
  • Roles: Answering questions and responding complaints.
  • Responsibility: Maintaining a positive, empathetic.
  • Responsibility: Responsible responding promptly to customer inquiries.
  • Responsibility: Responsible on Acknowledging and resolving customer complaint.
  • Responsibility: Processing orders, forms, applications, and requests.
  • Responsibility: Keeping records of customer interactions, transactions, comments, and complaints.
  • Responsibility: Providing feedback on the efficiency of the customer service process.

Key Requirements

  • Have good English or Bahasa.
  • Have minimum Associate Degree.
  • Have minimum 1 years experience as customer service staff.
  • Preferable had experiences as customer service for app product.
  • Good capability in communication skill.
  • Able to work from home with less supervision but high productivity if needed.
  • Jakarta area.
  • Have own laptop Cor I3 with 8 ram and internet capacity minimum 10 mbps.